L & M Marine Dealer Consumer Bill of Rights
L & M Marine subscribes to the Marine Five Star Dealer Certification standards established to insure that your boating experience is as enjoyable as possible. This includes adhering to the Marine Dealer Consumer Bill of Rights.
Should we fail to live up to any of these commitments, please let us know so that we can address the matter immediately. At L & M Marine, our goal is to enhance your boating experience by providing trained, friendly employees, quality products, and reliable services.
At L & M Marine, You have the right to:
Sales:
- The assistance of a capable and knowledgeable sales consultant
- A written disclosure of all details associated with a purchase
- The delivery of new products as scheduled
- Advertising and representations are truthful and factual
- An explanation of the proper usage and operation of products
- An explanation of all maintenance requirements and schedules established for your product
- Products properly prepared, inspected and tested before delivery
- An explanation and written copies of warranties on all products and major components
Service:
- The explanation of maintenance/repair plans including estimated repair time and cost
- Maintenance/repair work done right the first time by knowledgeable trained technicians
- An itemized list of all charges (both warranty and retail) with thorough explanation
- Maintenance/repair work completed when promised
- Inspect replaced/damaged components upon presentation of the invoice/work order
- Prior approval of changes in repair costs or additional charges should they occur
- Timely notice of changes in service delivery time if delays are experienced in repair completion
Operations:
- Fair, open and honest treatment without discrimination
- Respectful, professional and accurate responses to all product questions and requests
- Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations
- Privacy and confidentiality of customer records